Refund & Returns Policy

At Auto Engine Transmissions, customer satisfaction is our priority. We are committed to supplying quality used and remanufactured engines, transmissions, transfer cases, differentials, and other automotive parts throughout the United States and Canada.

Please read this Refund & Returns Policy carefully before making a purchase, as it explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

Returns may be accepted only if:

  • The return request is submitted within the applicable return period.

  • The product has not been installed, modified, disassembled, or damaged after delivery.

  • The product is returned in substantially the same condition in which it was received.

  • All original tags, labels, accessories, and documentation are included where applicable.

  • The item is packaged securely to prevent damage during return shipping.

  • A valid proof of purchase or order number is provided.

Products that do not meet these conditions may be refused or subject to a reduced refund where permitted by law.

2. Return Request Period

Unless otherwise stated in writing, return requests should be submitted within 30 days of the delivery date.

Requests made after the applicable return period may not be eligible for a return or refund.

3. Non-Returnable Items

The following items are generally not eligible for return unless required by applicable law:

  • Parts that have been installed or used.

  • Products that have been modified, altered, or disassembled.

  • Electrical and electronic components.

  • Custom, special-order, or made-to-order parts.

  • Parts damaged due to improper installation, misuse, accidents, overheating, neglect, or lack of maintenance.

  • Products with missing or altered identification labels or serial numbers.

  • Clearance, closeout, or final-sale items where clearly identified at the time of purchase.

4. Incorrect or Incompatible Orders

To help ensure compatibility, we strongly recommend providing:

  • Vehicle Identification Number (VIN)

  • Year

  • Make

  • Model

  • Engine Size

  • Transmission Type

If incorrect vehicle information is provided by the customer, the customer may be responsible for return shipping costs and any applicable restocking fees.

If we supply the wrong product due to our error, we will work with you to arrange an appropriate replacement or refund.

5. Damaged or Defective Products

Please inspect your shipment immediately upon delivery.

If your order arrives damaged or appears defective:

  • Note any visible damage on the carrier’s delivery receipt before signing.

  • Take clear photographs of the packaging and product.

  • Notify us within 24 hours of delivery.

  • Retain all original packaging until the matter is resolved.

Failure to report shipping damage promptly may affect the carrier’s ability to process a claim.

6. Warranty Claims

Many products may include a limited warranty, depending on the item purchased.

Warranty coverage, duration, and exclusions vary by product and will be communicated at the time of sale where applicable.

Warranty coverage generally does not apply to damage caused by:

  • Improper installation.

  • Lack of maintenance.

  • Racing or commercial misuse.

  • Overheating.

  • Oil starvation.

  • Incorrect fluids.

  • Accidents.

  • Unauthorized repairs or modifications.

Customers may be required to provide installation documentation, maintenance records, photographs, or diagnostic reports when submitting a warranty claim.

7. Return Authorization (RMA)

Before returning any product, customers must contact Auto Engine Transmissions to obtain a Return Merchandise Authorization (RMA), if required.

Returns sent without prior authorization may be refused or delayed.

8. Return Shipping

Unless the return is the result of our error or a confirmed warranty issue, customers are responsible for return shipping costs.

Returned engines, transmissions, and other heavy components should be securely palletized and prepared according to the carrier’s requirements to help prevent shipping damage.

We recommend using a shipping method that provides tracking and appropriate insurance.

9. Restocking Fee

Approved returns may be subject to a reasonable restocking fee where permitted by applicable law, particularly for:

  • Incorrectly ordered products.

  • Buyer’s remorse.

  • Cancelled special-order items after processing.

Any applicable restocking fee will be communicated before the return is finalized.

10. Refund Processing

Once the returned product has been received and inspected, we will notify you of the outcome of your return.

If approved, refunds will generally be issued to the original payment method within 5–10 business days, depending on your payment provider.

Shipping charges, freight costs, expedited delivery fees, customs charges, and similar non-refundable service costs may not be refundable unless required by law or where the return results from our error.

11. Order Cancellations

Orders may be cancelled before shipment.

If an order has already been processed, packaged, or shipped, cancellation may not be possible, or additional processing or freight charges may apply.

Special-order or custom products may not be cancellable once production or sourcing has begun.

12. Exchanges

If you receive the wrong product or require an exchange due to compatibility verified through the VIN we confirmed, please contact our customer support team.

Exchange requests are subject to product availability.

13. Refused Deliveries

If a shipment is refused without prior authorization or for reasons unrelated to our error, the customer may be responsible for:

  • Original freight charges.

  • Return freight charges.

  • Storage charges.

  • Applicable restocking fees.

14. Limitation of Liability

To the maximum extent permitted by law, Auto Engine Transmissions shall not be liable for indirect, incidental, consequential, or special damages, including but not limited to:

  • Vehicle downtime.

  • Loss of income.

  • Loss of business.

  • Rental vehicle expenses.

  • Towing costs.

  • Labor charges.

  • Diagnostic costs.

  • Additional repair expenses.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

15. Consumer Rights

This Refund & Returns Policy is intended to operate alongside applicable consumer protection laws in the United States and Canada.

Where mandatory legal rights provide greater protection than this policy, those rights will apply.